Frequently Asked Questions

Grooming

I just got a new puppy, when can I come for its first groom?


You can bring your puppy in for its first groom (puppy trim) after its had all of its shots.




How often should I bring my pup for grooming?


This depends on your pup's breed. For long haired breeds you should bring them every 4-6 weeks.




What's included in a full groom?





Will my pup be crated?


Aly's Grooming & Apawthecary is a crateless facility. Your dog will not be crated unless requested.




My dog is acting strange after its groom...


Many dog are not used to being in new places, and being handled for more than a few minutes at a time - especially not all at once. It’s not uncommon for some dogs to feel stressed after their groom, or simply cranky and tired. You may also notice that your pup's skin is red or irritated if they had mats that were removed during their grooming appointment - this is very common. It is also very common to see your pup shaking their head frequently after a groom due to ear cleaninig and all of these irritations should clear up within a few days after the groom.




What's the difference between a trim & a haircut?


A trim only trims a small amount of fur around the face, paws, and sanitary area, where a haircut also includes taking off any length of fur from the body.




Do you groom cats?


Unfortunately we are only able to groom dogs at this time. Although feel free to message us and we can refer you to someone who is able to groom your cat.




Are you currently open for grooming?


We are currently open for grooming with restrictions. We are not accepting walk-ins and are offering grooming via curbside pick-up and drop-off only. You can book an appointment here.





Appointments

How do I cancel my appointment?


To cancel your appointment please call or text us at 647-712-3507. *Please note you may be charged a cancellation/no show fee if you do not give us 48 hours notice.




Can I stay with my dog during their groom?


Unfortunately not because it makes your dog more anxious when you are around. Your dog will be much calmer when they cannot see or smell you, and will get very fidgety and distracted if you are in the room.




Do you accept walk-ins?


An appointment must be made prior to your arrival. However, we do accept walk-ins for nail trimming.




How far in advance do I have to book my appointment?


We reccomend that you book your appointment two weeks in advance. *Please book far in advance during the holiday season.




Do I need to bring anything to my pup's grooming appointment?


Just your pup! You will be required to sign a waiver regaridng our policies upon arrival. *Please note that you will have to provide proof of up to date vaccination prior to your pup's groom.




Are you currently open for grooming?


We are currently open for grooming with restrictions. We are not accepting walk-ins and are offering grooming via curbside pick-up and drop-off only. You can book an appointment here.